Privacy Policy Effective Date: 12 January 2025
Urban Flow Hub (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with Singapore's Personal Data Protection Act (PDPA).
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, contact details (email, phone number, address), and payment information when you sign up for our services or contact us.
- Usage Information: Details about your interactions with our website, such as pages visited, time spent on the site, and other analytics.
- Device Information: Information about the device you use to access our website, including browser type and IP address.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process your bookings, payments, and registrations for our services.
- To communicate with you regarding updates, promotions, or customer service inquiries.
- To improve our website, services, and customer experience based on your feedback and usage patterns.
- To comply with legal obligations or respond to lawful requests from authorities.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, email communications, or website analytics, under strict confidentiality agreements.
- Legal Authorities: When required by law or in response to legal processes, such as court orders or government requests.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
5. Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Your Rights
Under Singapore's PDPA, you have the following rights regarding your personal data:
- Access and Correction: You may request to access or correct your personal information.
- Withdrawal of Consent: You may withdraw your consent to the use of your personal data by contacting us. Please note that this may affect our ability to provide certain services.
To exercise these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and analyze site usage. You may choose to disable cookies in your browser settings, but this may limit certain functionalities of our website.
8. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be reflected on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Urban Flow Hub
Valley Point Shopping Centre
491, 02-02 River Valley Rd, Singapore 248371
Email: [email protected] Phone: +65 8807 0207
By using our services, you acknowledge that you have read and understood this Privacy Policy.